Commercial Damage & Liability Policy

Public liability insurance

Joya Commercial Cleaning holds public liability insurance. Cover details are available on request and confirmed separately.

Existing damage

Pre-existing damage should be identified before cleaning begins where possible, at the site visit or in your scope of works.

Reporting damage

Any damage should be reported to us promptly so it can be investigated.

Investigation process

We investigate reported issues fairly and promptly.

Accidental damage

Accidental damage caused by our team is dealt with in line with our insurance and this policy.

Client-owned equipment & property

Care is taken around client equipment and property; specific handling can be agreed in your specification.

Client responsibilities

Clients are asked to flag fragile, high-value or sensitive items in advance.

Claims process

Any claim is handled through our stated process and, where relevant, our insurer.

Insurance claims

Where applicable, claims are managed with our insurer.